And events; 25 vacation days based on a 40-hour working week; Working together with enthusiastic, young colleagues; The ability to work from home and in the office; A travel allowance; Competitive salary based on your experience;Are you the perfect manager to lead a team of 15 ambassadors for our Customer Relations department? You are passionate about wellness, you get energy from providing the best possible service to our customers and you enjoy making people and especially your team happy,
then it’s your time to apply for this position as Team Lead (B2C). YOU ARE ALL ABOUT LEADING A TEAM As for the qualitative (result of customer satisfaction) and quantitative (productivity, presence, turnover, SLA) performance of the team. Next to this, you have a strong character, who makes the connection easily and are creative in finding solutions which are suitable for your team, as well as our customers. This matches you as caring Team Lead. For 40 hours a week, you:
Make a direct impact on our brand image and the Rituals customer's experience Interact with stakingholers within and outside the company Signal potential escalations, handle calls or call-backs when needed Make appropriate decisions regarding operational targets in case of any unexpected activities, calamities or changed. JOIN OUR TEAM Within the Customer Relations department, you work together with 130 motivated colleagues. Just like you, they have a service-oriented mindset.